Bought one 3 years ago. 3,000 m (10,000 ft) Storage. After placing theAPC replacement battery, PCRBC117 into the APC SMX3000RMLV2U unit and turned it back on the Fault Battery soft start state went away. The battery temperature may show a reading of 59 Degrees Celsius. I plugged in the UPS about 20 hours ago to charge. Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Full content visible, double tap to read brief content. Posted: Please make sure that you are posting in the form of a question. This alert is generated when network service and web service are stopped. Thank you for your interest in our company and products. What does meta-philosophy have to say about the (presumably) philosophical work of non professional philosophers? Now, you will be the first to know the updates from Schneider Electric. I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. ", Through research, I came across this article http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072 which describes how to reset the battery constant manually. To clear this status one needs to run the self test using the Test button on front panel. This one never worked. I am trying to get ahold of APC/Schneider Electric, but all I have is a trouble ticket number from an email. Turned off the daemon and run self test (first changing BATTDATE in EEPROM). You do not have permission to remove this product association. APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. Move the UPS to a different outlet on a different circuit. These have been mounted in an APC NetShelter Half Height racks. Now, you will be the first to know the updates from Schneider Electric. Once the building completed the upgrades, everything came back on and was working fine for about 12 hours. Select the serial port to which black serial cable is connected to. Perfect Fit and immediate response from my APC smx3000rmlv2u. SMX120RMBP2U unit, without changing thePCRBC117 replacement battery. I plugged in the UPS about 20 hours ago to charge. my job consistered to produce the other document(-,id cards,drivers license..) tell me your problem i disponible to you. Cause: During normal operation, you may find your UPS not functioning as expected. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Please check compatibility before purchasing. Why? The guide is also ava ilable on the enclosed CD and the APC Web site at www.apc.com. It only takes a minute to sign up. The guide is also available on the enclosed CD and the APC Web site Welcome to the Snap! We put the battery in and testing showed the same exact symptoms. This topic has been locked by an administrator and is no longer open for commenting. I am sorry for any trouble you are having with your UPS. Welcome to another SpiceQuest! 05:12 AM. 0x012F Running latest firmware : Network Management Card AOS v6.6.4 Smart-UPS & Matrix-UPS APP v6.6.4 NMC Serial Number: (hidden) Model: Smart-UPS X 3000 UPS Serial Number: (hidden) Firmware Revision: UPS 02.0 (ID10) If anyone has any idea it'd be much appreciated. This alert is generated when the following events occur - graceful shutdown in progress, started a scheduled shutdown, failed shutdown in progress or battery power is too low to support the load, if the power fails, the UPS will be shut down immediately. And now the internal battery reads .03v. Wiring faults detected include missing ground, hot-neutral, polarity reversal, and overloaded neutral circuit. The List Price is the suggested retail price of a new product as provided by a manufacturer, supplier, or seller. I have even tested it, at around 750VA I can sustain that load for 30-35 minutes, just like manufacturer spec. Fault: Batt Soft Start on SMX3000RMLV2U which support can not seem to resolve. You have entered an invalid email address. Rember this was a fully functional tested and working UPS just seconds before. UPS does not provide expected backup time. Operating. Check the utility power supply to the UPS by plugging in a table lamp. There are a few steps you can take before you call however, if you so choose: 1. To clear this status one needs to run the self test using the Test button on front panel. Be sure that all battery connections are secure. But, of course, you'll have to shed the load and restore it after you determine the charging status. ). ), Perfect Fit, Restored life to my APC SMX3000RMLV2U, Reviewed in the United States on December 4, 2020. Please re-enter the email address. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Applications of super-mathematics to non-super mathematics. It looks like WhatsApp is not installed on your phone. 2021-06-29 Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. Share it with a Colleague! If the light is very dim, check the utility voltage. Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. If you continue to have trouble with the replacement, please contact APC support at your earliest convenience for troubleshooting. NetsurionData Source Integrationfor APC Smart-UPS 3000 allows you to monitor the following components:-. Please invite another co-worker. Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. Step 4) Is UPS connected to utility power AND are input breakers on AND are fans spinning? The UPS battery is weak due to a recent outage or is near the end of its service life. Get monthly updates from Schneider Electric delivered right to your inbox. Please re-enter the email address. Its only a 4 year system. Thanks for contributing an answer to Server Fault! Enter a favourite name and click on OK. This one never worked. Model #SMX2200RMHV2U. If you have a support agreement in place, contact APC. List prices may not necessarily reflect the product's prevailing market price. Staall is using cookies to help you give the best experience we can. Our products are readily available in the US and Canada. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. The UPS battery is weak due to a recent outage or is near the end of its service life. You can subscribe to this forum after you log in or create your free account. Error posting question. Critical Events - UPS: A DC bus overvoltage exists. Except for books, Amazon will display a List Price if the product was purchased by customers on Amazon or offered by other retailers at or above the List Price in at least the past 90 days. There is very high, very low, or distorted input line voltage. Why must a product of symmetric random variables be symmetric? Press the ON button once to turn on the UPS. Products with trusted sustainability certification(s). If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. Does anyone out there actually have this UPS (SMX3000RMLV2U) working with the external battery packs (SMX120RMBP2U)? This item cannot be shipped to your selected delivery location. https://community.spiceworks.com/topic/277368-apc-ups-overvoltage. <> Replaced the battery and its brand new again. Check the UPS load display. Easily find the nearest APC Reseller or Distributor in your location. (Should return **Bye**). Maintenance-free sealed lead-acid battery with suspended electrolyte. Sensors / Cameras / Licenses / Accessories. Making statements based on opinion; back them up with references or personal experience. If you plug the SMX040 into the UPS with nothing at the end of it perhaps the UPS thinks it has NO batteries connected period ! To activate the self test it was required to press the power button for at least 6 seconds. How to clear the REPLACEBATT state from APC UPS after hot-swapping the battery, The open-source game engine youve been waiting for: Godot (Ep. Installation and Recycling guide included with product. 2 Answers. Twitter If the problem persists after recharging, replace the battery. I ran the runtime calibration and the runtime dropped immediately to 0 minutes with a 20% charge. Posted: Also the UPS would be in constant monitoring to stabilize the power output..so the UPS would be "actively working". http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/12638/smart-srt-power-sys-err http://www.apc.com/us/en/support/contact-us/index.jsp. APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. bad design and QC. I know at least for a start I will be looking up your cases and escalate as necessary. Check if there is a connection (Type Shift + Y, should return **SM** ). Brief content visible, double tap to read full content. This alert is generated when UPS starts a reboot process. (Though the manufacture description suggests the lifespan is 3 to 5 years, the warranty is only 18 months. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. The best answers are voted up and rise to the top, Not the answer you're looking for? %PDF-1.7 To customize and bent down the mantel cover to make it work. using a apc smart ups x 3000, A: The APC . rev2023.3.1.43269. I thought that the battery might be faulty at this point. If the UPS is under warranty, contact your reseller. This alert is generated when local network management interface-to-UPS communication has been lost. Download Integration guide for more information. Connect and share knowledge within a single location that is structured and easy to search. The battery should be replaced. As Gary says, bypass means it's running on the AC mains. When a message that a modem must be installed appears, you can ignore this message. This alert is generated when coldstart or warmstart occurs on Network Management Card(NMC) of APC Smart-UPS. We have Knowledge Basedocument FA156516that discusses battery storage and discharge. If acceptable to the connected equipment, reduce the UPS sensitivity. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, No sign of life with no evidence of prior faults. Sorry, we were unable to perform your search at this time. The unit shows very low or no input utility voltage. Be sure that the battery connector is securely connected. The UPS has shut down and the battery has discharged from an extended outage. None. Therefore, the constants must be reset manually in order to correct this situation. All rights reserved. This alert is generated when the following events occur battery charger fault exists, a battery fault exists and at least one battery fault exists. 800-800-4272, Brand Representative for APC by Schneider Electric. Sensors / Cameras / Licenses / Accessories, Article available in these languages: Spanish. A battery bus soft start fault exists cleared. Therefore the problem must be with the UPS and not the batteries. (Web Management cards, IO Relay cards etc). 1 0 obj The battery connector plug is not securely connected. As soon as we turn on the UPS we get the message to contact APC support and the Fault of Batt Soft Start. Privacy Policy. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. Test the input voltage with the utility voltage display. We are now experiencing the same fault. Dell 24 Monitor - P2422H - Full HD 1080p, IPS Technology, ComfortView Plus Technology, Dell P2418HT 23.8" Touch Monitor - 1920X1080 LED-LIT, Black, Logitech MeetUp Video Conferencing System, Ultra HD 4K/1080p/720p, 3 Microphones/Adjustable Speakers, Wide Field of View 120, PC/Mac/Laptop/Macbook/Tablet - Black, APC UPS Battery Backup and Surge Protector, 600VA Backup Battery Power Supply, BE600M1 Back-UPS with USB Charger Port, CyberPower PR1500RTXL2UN Smart App Sinewave UPS System, 1500VA/1500W, 8 Outlets, 2U Rack/Tower, RMCARD205 Pre-Installed, EBM Option, ExpertPower ET9B-BS YT9B-BS 12V 8Ah lead_acid_battery, Interstate Batteries Power Patrol 12V 7Ah Fire & Security Alarm Battery (FAS1075) Sealed Lead Acid Rechargeable SLA AGM (F1 Terminal) Fire Alarms, Security Systems, Neewer 4-Pack 7.4V 6600mAh NP-F970 Replacement Batteries with 4-Channel Battery Charger & Power Adapter, Compatible with NP-F550/750/770/970 FM500H QM71D QM91D, Field Monitor, Video Light, 1996-2023, Amazon.com, Inc. or its affiliates, APCRBC117-UPC Replacement Battery for APC SMX3000RMLV2U, SMX2000RMLV2U, SMX3000RMVL3U, SMX3000RMLV2UNC, SMX2000RMLV2UNC, FJX3000RMHV2UNC, SMX3000RMHV2UNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX3000RMHV2U. Replaced the battery and its brand new again. Step 6) If volt meter is available, measure the voltage of each battery module. endobj 15,000 m (50,000 ft) . The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. INFORMATIONAL: A battery bus soft start fault exists cleared. But, it does work with t, Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.Learn more how customers reviews work on Amazon. flag Report It the product oem? Then, perform a self-test. % APC Smart-UPS Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). If the battery ages and is 'exhausted', the constant is overwritten. (Applicable for 120 V units only. Start Hyperterminal by going to Start, Programs, Accessories, Communications, Hyperterminal. Battery Capacitor Soft Start Fault: Yes - very common: 2-4: 01010: 12: Ghost Fault: Battery Charger Fault: Yes - very common: 2-5: 01001: 0F: Surge Me Fault: Bypass Relay Fault: Yes - very easy: 3: 00100: 0A . Move the UPS to a different outlet on a different circuit. You can subscribe to this forum after you log in or create your free account. The customer happened to have another battery there to try. Plug and Play and Hot Swappable compatible to simplify installation. How to use Multiwfn software (for charge density and ELF analysis)? WARNING: A battery bus soft start fault exists. This is not uncommon in older, non-maintained equipment. Wider attack surface coverage powered by hundreds of integrations and deeper threat visibility powered by thousands of detections. As soon as the SMX040 or the SMX039-2 battery cable is attached to the UPS it gives the fault BATT Soft Start. If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. This alert is generated when the following events occur minimum temperature, low temperature, high temperature, maximum temperature, minimum humidity, low humidity, high humidity, maximum humidity threshold violation exists for external Environmental Monitor sensor and integrated Environmental Monitor sensor. Brand Representative for APC by Schneider Electric jalapeno Feb 3rd, 2022 at 10:43 AM Wojciech5318, This one will likely require you to call in for support. Please invite another co-worker. I also have a similar APC UPS, it is part of the same series. Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). Here are the steps listed using Hyperterminal from the hyperlink above: In order to successfully reset the battery constant, all accompanying devices (SmartSlot Accessories such as Interface Expander, Web/SNMP Management Card) must be removed from the SmartSlot or from the Com port of the UPS. Step 1) How long have batteries been connected without unit being started? Contact Form, Facebook I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them.

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